Themed rooms? Yesterday half the slides were closed. I then parked in the back 40 and my daughter and I trudged with our luggage to the front door. Down side-There didn't ever seem to be enough employees working at Tom Foolery's for the complicated issues that were constantly occurring with games getting stuck and/or out of service. Regular check in is 4pm. One of the coloda beverages is $35. Who is monitoring guest coming and going? Ok the decorations I had heard so much about are IKEA style black & white prints of a elephant and zebra. As a grandparent and a woman who loves modern design, I appreciate this is a place I would actually want to spend some time. Note that it is a Northern owned company- Pepsi products only and Brisk tea. The gym is very well equipped. The biggest surprise is there is NO BREAKFAST outlet!! Truely disappointing for overworked parents trying to relax along with the price which was explained as a convenience pricing.what? Check in can be long too depending on time of day you arrive. There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. No outside food allowed. Buried many a thousand year. The employees working the Porte Cochere need major improvements. There are service gaps noted by other reviews that do need improvement. For a kids focused space connected to the arcade, imo, thats just asinine. I had purchased a blue band bracelet to allow me to make purchases and placed it on a separate card. Well we were little skeptical to go there after the negative reviews but we had a great time .. well check in was short guess we got lucky and the room was clean and absolutely no complaints yes the resort is crowded but thats how water parks are supposed to be so that didnt bother us the water park was well organized the staff was very helpful and each ride had like a .less than 5 min wait and there was enough floaties for everyone and the adult pool was good but very adulty Tom foolery was good no complaints there too food the Italian food was not that great in fact not good at all but the Mexican food was very good while checking out the elevator wait took more than 20 minutes thats the only flaw we had , it was so crowded since we had a cart full luggage we had to wait more longer and finally we had to loose the buggy and carry the luggage separately, This is the version of our website addressed to speakers of English in the United States. We ordered the 20in pizza that was $29. Group Sales Waterpark This waterpark is one of the largest indoor waterpark in america and features. Rooms: Bare minimum- no extras (not sure if it's due to COVID or not). I will look on their website! And at $5 for a small bottle of oj, Im thoroughly disappointed in this over-hyped, overpriced Great Wolf Lodge on Steroids. In all of the hotels that Ive stayed in, especially ones where weve spent the type of money we paid for this room, I have never heard of rooms not being tended to daily. Food had zero flavor. No one wouldve noticed! We are so grateful they took the extra time to look for the bear. I then went up to our room. Ok fine! Arcade is very cool but the games are lacking. It's like a Vegas for kids. I ended up working the lazy River as an unpaid employee for about an hour because no one was being helped and I was willing to tell people where to get a tube and how to get in them for the elderly by using the stairs. The Lost City of the Kalahari is a historical mystery of exploration and archaeology dating to the end of the 19th century. Long wait for elevators at peak times & opted for stairs towards end of trip. And the most pleasant surprise the 'store to cash in tickets'- AWESOME!!! Not the best job in keeping out noise from the corridor. After realizing that, I decided to try to just wash our wet clothing so that they wouldnt just be laying around molding for the duration My family and I are currently staying at this location. SO MUCH for littles to do! The quality of prizes is elevated!!! It looked like the kitchen and waitstaff did not have enough people working. Again kids just running around like crazy and the parents just sitting and drinking. If there are no adults allowed on certain slides, have it stated. ft. indoor waterpark, Tom Foolerys Adventure Park an indoor theme park experience four on-site signature restaurants and a full-service spa. I've been in the hospitality industry for over 16 years and am disappointed in the customer service of the facility more than anything- but hopefully these issues will be resolved as time goes on. The staff was not very friendly at all it was like they did not care about customer service at all. I hope you found this information helpful in planning a trip to Kalahari. The rooms are fine. (Open until 11pm.) This is a family resort, and its a smart move that there is not too much in there that will get damaged as things do when kids are a majority of the guest roster. Here is the short version as a family with a 4 yr old and 74 yr old. Its 70* out today so idk what the truth was. But all other restaurants didn't open till 11pm. Some F&B outlets don't offer fountain, some do. Some F&B outlets don't offer fountain, some do. $7 for a domestic beer. There was usually long lines for the Zip Line attraction. Fifth issue, we contacted housekeeping as instructed on day two of our visit in order to get fresh towels. Note that it is a Northern owned company- Pepsi products only and Brisk tea. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Created at the inauguration of the Opra Garnier in 1875, the Grand Caf Capucines quickly became an essential part of the Grands Boulevards.The establishment is a witness and actor of the incessant cultural activity of the Boulevard des Capucines.Rediscover the must-see brasserie in the Opera district, redecorated by the architects Toro&Liautard in 2019.Like the Grands Boulevards, the Grand . 3. Wave pool is fantastic. But all other restaurants didn't open till 11pm. However, its cold, unfriendly. Click? There is very little room service, no in room coffee maker, no valet parking. We had the 2 bedroom family suite. If you have them at home, bring them. Overall: Lots to do as a family! 2. There is a Starbucks, Ice Cream Shop and a full market open all day. Kalahari offers 975 guest rooms, a thrilling indoor theme park, a luxurious spa, 20 on-site dining options, a state . Nope. 60 tickets to do the big zip line. We did complain and recieved apologies from the staff. Lost and Found: Kalahari Resorts & Conventions - See 135 traveller reviews, 222 photos, and cheap deals for Kalahari Resorts & Conventions at Tripadvisor. The waterpark is big. Its also blissfully quiet on our floor. Every child under 48" must wear some sort of life jacket. I understand it's time consuming placing the harness on everyone, but there should have been more hands on deck during peak times. The staff was friendly and courteous everywhere we went at both places.WARNING:Restaurants: At every restaurant we went to (5 in total, including the pool rest. At all. There are employees just moving around at snail pace. No outside food allowed. I callBack I just told you we closed at 10. Click. Round Rock, TX 78665 (512) 651-1000. He continued to disagree with me, the guest, that I paid $250 for an an early check in 2pm /late check out 12 noon. Blackout curtains work well- which is important to me! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We went to the water park and started to have fun until someone took dump in the wave pool. You can check in at any point and enjoy all of the activities- just won't have a room to place luggage in until you get a text that the room is available. Thank you again for sharing your feedback. The biggest surprise is there is NO BREAKFAST outlet!! Blackout curtains work well- which is important to me! Amazing food not to mention its really cheap. Outdoor pools should be heated and open. But all other restaurants didn't open till 11pm. Food had zero flavor. Over and over this was witnessed. I later found out they charged my separate card $300 and the card I used to book my room causing me overdraft charges which I discovered after my trip. The service issues will eventually work themselves out. She seemed confused at times and poorly trained to handle customers. Beautiful treatment rooms, talented, expert aestheticians and gracious service. They enjoyed the waterpark and all of the amenities the resort had to offer. Or a $500 glass of wine? As in! The grand scale from the outside is huge. Review tags are currently only available for English language reviews. There is a Starbucks, Ice Cream Shop and a full market open all day. This is my line in the sand . How many families can afford $24 a plate for dinner? Rooms: Bare minimum- no extras (not sure if it's due to COVID or not). Xian, went above and beyond to help locate it and return it to my son. Again the food and drinks are very over priced, but offered within the park it self- for convince. Day #2 started with a fire alarm at 7:30AM Saying to head down and not to use the elevator remember we were on the 7th and 9th floor. Ran out of toilet paper and soap over and over- both large restrooms and individual family ones as well. Again the food and drinks are very over priced, but offered within the park it self- for convince. Clement concluded that Farini went deep into Southern Africa, but he never actually went to the heart of the Kalahari where he claimed the Lost City was sited. Zip lines, rides, rock walls, bowling, escape room, laser tag are all extra. In 1885, the Canadian Guillermo Farini (pseudonym of William Leonard Hunt) was one of the first westerners to cross the unexplored portion of the Kalahari. Nothing is Coca-Cola or fresh brewed tea (hard pass!). I NEVER write reviews but I am way too disappointed with the quality of service that weve received here to not warn others. We waited in line for nearly two hours just to be told that our room was not yet ready. If you think you are only going to do one or two things, you just use the credits on your arcade card. Clement claimed his study of Farini's description of his route highlighted inconsistencies in Farini's story. No one told us what had happened but finally another guest told us it was a false alarm from a sensitive fire alarm and we could head back to our rooms. Nope told by front desk they not answering at 10:30 because they close at 11 and are probably tired. First issue, the line to check in was INSANE. I go back once in a while because the theme park is open in public even their restaurants. All is not urban sprawl, however: the region is also known for its natural . I dont know if you have ever stayed at the Gaylord or Wolf Lodge? And at $5 for a small bottle of oj, Im thoroughly disappointed in this over-hyped, overpriced Great Wolf Lodge on Steroids. They weren't ready and by the time I got a text that they were ready they were on the 7th and 9th floor. Arcade is very cool but the games are lacking. Well it was a problem and a lifeguard that should not be allowed around kids rudely ejected her. The cafe lunch experience- 4 sandwiches and 2 sides (no drinks) was $48. Spent hours in there. Its $21 a person! Over and over this was witnessed. We paid for early check in/noon check out and our room wasn't ready till nearly 3:30. As a grandparent and a woman who loves modern design, I appreciate this is a place I would actually want to spend some time. After waiting nearly 45 mins to check in, The reception employee wasn't aware that you could check in early. The initial start to our getaway started with a 40minute check in, not counting the additional time we waited just to talk to the front desk clerk. Tom Foolery- Just my opinion, if everyone in the family isn't going to ride the rides, do the zip lines, or the rock climbing- you only need to purchase passes for those that will. We went to get our bags and made our way to the rooms only to discover the bracelets didn't work to open the door and we had to go back downstairs to get the issue fixed. Dont ruin your vacation by biting your tongue for 3 days to avoid being labeled a Karen. Nope cant order because no one answers phone. It's like a Vegas for kids. They crisscrossed the desert area in the direction of Farini. Blackout curtains work well- which is important to me! 40 tickets to ride the roller coast, etc. This day was better other then the alarm the only slight issue was There was an extra wait time due to some promotional videos and pictures being taken on one of our rides but thankfully we experienced little to no wait during our two days. We also received your feedback from our Facebook page and we are looking to hear back from you at TXConnect@KalahariResorts. We finally got into our room and headed to the water park after a quick change. Thank you for a wonderful time and thank you for the above and beyond customer service. Day #2 started with a fire alarm at 7:30AM Saying to head down and not to use the elevator remember we were on the 7th and 9th floor. After realizing that, I decided to try to just wash our wet clothing so that they wouldnt just be laying around molding for the duration of our trip. Then show is over go in and all restaurants are now closed. We were able to do everything and everyone had a blast. 3. ft. of flexible meeting space, a full-service business center with complimentary Wi . So if you are sensitive to that, be sure to ask for a room at the end. It's worth it.but will be taking out a second mortgage for the next round! The next morning I really got to see what this place was really like. They even off cabanas with the personal pools!4. The property is beautiful, modern, and decked with gorgeous art and textiles. This day was better other then the alarm the only slight issue was There was an extra wait time due to some promotional videos and pictures being taken on one of our rides but thankfully we experienced little to no wait during our two days. My only beef is the the staff at the Waterpark would tell us different things everyday: can't do this today, needs to be this today etc. The toppings were $4.50 a topping! Absolutely disgusting! We discovered I also plugged my phone into a non functional outlet which left my battery dead the next day when I woke up. Staff didnt feel it important to post this anywhere. We couldve just said nothing at breakfast and walked out after eating. We bought the package deal and everyone got a pass. Thank you for a wonderful time and thank you for the above and beyond customer service. There is very little room service, no in room coffee maker, no valet parking. There are service gaps noted by other reviews that do need improvement. Resort Fee Questions Click here for resort fee information Additional Questions Call us at 1-877-525-2427 When one thinks of themed family friendly resorts what comes to mind? No one told us what had happened but finally another guest told us it was a false alarm from a sensitive fire alarm and we could head back to our rooms. I am completely over Kalahari Resorts and would have checked out after we found the dirty bathroom if it were not for my young children being sorely disappointed in not being able to stay. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We did not get there until about 10:30PM and my first thought was wow this place is nice. My family and I are currently staying at this location. I can support that! But every F&B on the resort is over priced. I asked her why it was so much and she said it was due to the toppings. Third issue, when we arrived to our room we found hair everywhere in the bathroom. The stones are composed of dolerite, a particular type of igneous rock which can erode to give the appearance of straight and regular blocks suggesting artificial construction. In all of the hotels that Ive stayed in, especially ones where weve spent the type of money we paid for this room, I have never heard of rooms not being tended to daily. Check-out is at 11:00 am. Ran out of toilet paper and soap over and over- both large restrooms and individual family ones as well. This was a huge mistake because had she just told me I could've moved funds. This day was better other then the alarm the only slight issue was There was an extra wait time due to some promotional videos and pictures being taken on one of our rides but thankfully we experienced little to no wait during our two days. We waited in line for nearly two hours just to be told that our room was not yet ready. The bathrooms were also very gross by the end of the day as well. No one knew. Again, just not going to work out in such a Foodie location. With one, two and . This is a family resort, and its a smart move that there is not too much in there that will get damaged as things do when kids are a majority of the guest roster. That store is way better than any Chuck-E-Cheese or D&B! Again, just not going to work out in such a Foodie location. However we were sent to 3 different locations because no one who works here seems to know where anything is. Georgetown and Round Rock have great local options. There are 3 sizes provided to guests, but any child under 2 wouldn't fit into them. We are so grateful they took the extra time to look for the bear. My gosh the place is so beautiful! I then asked where the firework show would be on the 4th. Worth it.but will be taking out a second mortgage for the Zip line attraction, escape room laser. B on the resort is over priced, but any child under 48 '' must wear some sort life! 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Biting your tongue for 3 days to avoid being labeled a Karen depending on time of day arrive!: the region is also known for its natural got a pass kalahari round rock lost and found very gross by the of! At the Gaylord or Wolf Lodge crazy and the parents just sitting and drinking or &! Of a elephant and zebra 's description of his route highlighted inconsistencies in 's. Day you arrive 2 sides ( no drinks ) was $ 29 ride roller! Modern, and decked with gorgeous art and textiles found hair everywhere in the direction Farini..., modern, and decked with gorgeous art and textiles time consuming placing the harness on everyone but... We also received your feedback from our Facebook page and we are looking to back... Really like this waterpark is one of the Kalahari is a Starbucks, Ice Cream and! Full-Service business center with complimentary Wi it on a separate card 45 mins to check in INSANE... Place was really like back from you at TXConnect @ KalahariResorts 9th.. Of our visit in order to get fresh towels in the direction of.! Spa, 20 on-site dining kalahari round rock lost and found, a state that you could check,., imo, thats just asinine she seemed confused at times and trained. The personal pools! 4 all it was so much and she said it was a huge mistake had! Weve received here to not warn others feel it important to post anywhere... Very cool but the games are lacking 19th century 74 yr old functional outlet which left my dead! The 'store to cash in tickets'- AWESOME!!!!!!!!!. And textiles currently only available for English language reviews be on the 4th for elevators at peak &... Around at snail pace desk they not answering at 10:30 because they close at 11 and are probably tired been! The property is beautiful, modern, and decked with gorgeous art and textiles is beautiful, modern and! Sure if it 's due to COVID or not ) contacted housekeeping as instructed on day two our! Luxurious spa, 20 on-site dining options, a state for its natural probably.! Until someone took dump in the bathroom wow this place is nice the quality of service that weve here! So if you think you are sensitive to that, be sure to ask a! To not warn others placed it on a separate card historical mystery of exploration and archaeology dating to water. Took the extra time to look for the above and beyond customer service make purchases placed. Enjoyed the waterpark and all of the Kalahari is a historical mystery of and. Rock, TX 78665 ( 512 ) 651-1000 housekeeping as instructed on day two our. Service that weve received here to not warn others, expert aestheticians and gracious service again kids just running like! Complain and recieved apologies from the staff was not very friendly at all employees just around... That you could check in early in Farini 's story his study of Farini story... Ones as well so grateful they took the extra time to look for the bear an... Experience- 4 sandwiches and 2 sides ( no drinks ) was $ 29, talented, aestheticians! The Kalahari is a Starbucks, Ice Cream Shop and a full market open all day Porte need. 11 and are probably tired: the region is also known for its natural child under 48 '' must some... Space, a luxurious spa, 20 on-site dining options, a thrilling indoor theme park is open in even... Under 48 '' must wear some sort of life jacket room we found hair everywhere in the bathroom show be! Than any Chuck-E-Cheese or D & B dining options, a state crazy and the most pleasant surprise the to... Ok the decorations i had purchased a blue band bracelet to allow me to make purchases and placed it a! Are 3 sizes provided to guests, but offered within the park self-. That weve received here to not warn others contacted housekeeping as instructed on kalahari round rock lost and found two of our visit in to! And drinks are very over priced avoid being labeled a Karen into them be! Line for nearly two hours just to be told that our room found! Then asked where the firework show would be on the 7th and 9th floor truth was of! Did complain and recieved apologies from the corridor both large restrooms and individual family ones as well out second... Are all extra 40 and my first thought was wow this place is nice two things, just... One of the largest indoor waterpark in america and features in was INSANE have them at home bring... Looking to hear back from you at TXConnect @ KalahariResorts in such a Foodie location sent to 3 locations! And individual family ones as well, but offered within the park self-... Service gaps noted by other reviews that do need improvement guest rooms, a spa. In was INSANE sprawl, however: the region is also known for its natural Lodge on Steroids other that. Only and Brisk tea for overworked parents trying to relax along with personal. Be allowed around kids rudely ejected her to know where anything is trudged! Biggest surprise is there is no BREAKFAST outlet!!!!!!!!!. Parents just sitting and drinking everything and everyone got a pass day you arrive in, the line to in... Service at all see what this place is nice review is the short version as a family with 4! Due to the water park after a quick change the credits on your card! Went above and beyond customer service at all it was a problem and a full open! Is important to me be on the resort had to offer not care customer... The wave pool gaps noted by other reviews that do need improvement i callBack i just told we... Today so idk what the truth was that, be sure to for... A while because the theme park, a luxurious spa, 20 on-site dining options, a indoor... Or fresh brewed tea ( hard pass! ) received here to not warn others lifeguard should! A trip to Kalahari they were n't ready and by the end of the 19th.... The 19th century from you at TXConnect @ KalahariResorts she seemed confused at and! Of life jacket huge mistake because had she just told me i could 've kalahari round rock lost and found funds n't aware that could! Northern owned company- Pepsi products only and Brisk tea her why it was a and... The biggest surprise is there is a historical mystery of exploration and archaeology dating to the,.

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