I dealt with Rick and he lied. The homes are very well insulated and come with a great HVAC system as well. Bedrooms are tiny but nice as a starter home. LGI didn't let me down in either way. I have absolutely no confidence that this problem will be resolved to my satisfaction. He did what he said he was gonna do even though I disbelieved, to make all that happen including getting all the paperwork and everything going in a month. Overall, we still like the home. I need to file a warranty claim for a leaking roof that is only 3 years old. All of that went well. After everything was good and we knew everything was gonna be fine, they wouldn't even let me schedule an appointment, and that wouldn't occur until after I took possession of the home, ahead of time for the internet. 8770. That they weren't willing to push closing was a big deal when we were getting ready to close on ours because there was still a few issues that we wanted addressed before we moved in and closed. And I had to pay extra to my apartment people. My appointment with him was 01/20/23 not even a courtesy call back that he would not show up to me it shows a bad experience an no value the customer. Get buying tips about Home Builders and Developers delivered to your inbox. That was nice. I was here in the office November 8. But the techs did a great job and they did it right away. It is not even complete now. We talked it over a little bit between me and my husband and ended up deciding that this was what we needed for the time. If i can give zero I can! What can I do? And the advice the representative gave was, Just don't move. We're different from other homebuilders, and that makes a difference for you. It would be nice to do a two-week walk so that the construction manager could see what our concerns are. Promptly send someone to check out the system to figure out why the furnace is not putting out any warm air. Please consult a LGI Homes new home consultant and review a home sales contract for additional information and disclosures. It was a great thing for us to wait as long as we did because of all of the things that we were able to get in line before we actually took over the payments. Our loan officer Carrie Budds singlehandedly saved this deal. This is a brand-new house, so they should replace the board. Hi Joshua, we appreciate your feedback about the homebuying process with LGI Homes. Equal Housing Opportunity LGI Homes, Inc. All Rights Reserved Privacy Policy1450 Lake Robbins Drive, Suite 430 The Woodlands, TX 77380website by redGiant Creative. Congratulations on your new home! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Check to see where the actual problem is and install the deflectors. I had told him specifically where I wanted the house. Advertised sample monthly payments are based on principal and interest only. LGI homes are pretty basic, but they come with some great upgrades. Somebody knew it wasn't working and let me move into the house with it not working. I offered to increase my deposit, pay them a penalty etc etc but to no avail. I'm an immigrant. We reached out to them about a problem with our water heater before we even made our first payment and never heard back from them. In the long run, it's been the best that it possibly could have and how it worked out. He never even apologized for giving me false information. Prices, rates, terms, features, amenities, floor plans, elevations, designs, materials, square footages, fees and descriptions are subject to change at any time without notice. We take pride in our construction, which is why we offer an industry-leading warranty. I was really in a crunch and the only thing that really made it possible or made it an option for me was that it could be done in that much time. Planks that have broken edges were used. He said he communicated to the building manager. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of LGI Homes. Hi Regina, we are disappointed to hear you had a less-than-exceptional experience with your home and our team. You need to know the difference between an VA, FHA, and conventional loan BEFORE speaking with the loan officer. They want to have a meeting with me & the wife to discuss it. The thermostat is set on "Heat" and "Auto Fan", there is a malfunction in the system somewhere that needs to be addressed ASAP. The non progress of our home is Amazing, we have to rent now for at least 3 months before our easy move in home, well it is still just a cleared lot. Our management team has been made aware of your concerns and will be reaching out to address them shortly. Click the button below to start your journey today! Incentives and seller contributions may require the use of certain independent lenders or title companies. In fact, most fences in the development are sagging, falling or generally poorly built.LGI knows its shoddy build but will do nothing about it. Its a brand-new home so you cant get too mad about it. Wheres the notary guy? After that, he came in, gave me a folder. We are pushing people, Hey, even if it's a little expensive now, you should consider LGI. It's a beautiful house. The thermostat is and has been set on 90 for two days. A link has directed you to this review. Stay away from this builder. There are many places where the trim doesn't meet -- wasn't mitered properly. Our quest for superior service, quality and value doesnt end with your home purchase; in some ways, your home purchase is just the beginning of a relationship between you and LGI Homes Active Adult that we hope will serve you well throughout your years of homeownership. We are proud of the warranties we offer at LGI Homes, and the exceptional customer service we use to deliver all warranty services. Bought home in October 2015, left for deployment right after. We had to sit here over a weekend with no air conditioning so that they could come back out. I was, What am I supposed to do? So, all of that was not done. BC721730. This is not an honest company. Companies can ask for reviews via automatic invitations. I think if you are in the market for a home and are ok working within the parameters of an all-in-one builder, then LGI is a solid option to go with. I still had scratched cabinets but I'm happy they came out a week after I closed, fixing what needed to be fixed. Congratulations on your new home and thank you for choosing LGI Homes. I was told they would all be fixed the next week. I have a split in one of the bedrooms in the slab from one wall to the other side where the window is. I've had about seven. That's just unrealistic. I went shopping for a used house but when you walk inside, everything needs to be upgraded or you could tell that they painted to make it look clean. I get using not as expensive materials and doing stuff like ceiling fans. View community features, available floor plans, and builder information on Zillow.com. These five-star homes are designed to bring adults 55 and older together to lead active lives in desirable suburban areas. Hi Apil, were disappointed that you decided not to move forward with the purchase of your home. Carols been great, work orders are slow nobody picks up there phone. Weve had our home almost 2 years but all the cracking, repairs, and squeaks it seems much longer. LGI used good materials like hardy plank on the outside of the house. Visit the Palm Coast website. And they offered me a good plan to buy a house there. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It's not square, the bottom is rubbing and the top is out maybe half inch in the top. Erik did not call, and no one has come by. When purchasing an Extended Warranty, we will collect the following personal information: Your name, address, telephone number, email address and information about the HVAC equipment under the Warranty, including its manufacturer, model number and serial number. Dundee, FL 33838 They just would not budge after that. I put a lot of money to move here I guess no value there! Having a new home changes your life all together. "The recent acquisition of Wynn Homes has allowed us to rapidly expand our presence in the Raleigh market with the addition of three incredible new communities to the LGI Homes portfolio," said Mike Sabik, Division President of the company's Southeast Division.. All three communities are positioned in ideal locations with convenient access to the entertainment and employment centers of . Other planks have obvious blemishes that should have kept them from being used at all. If any items that need repair fall under our extensive warranties, please be sure to submit a claim through our online portal. The actual structure of townhouse is fine. This complaint was posted by a verified customer. Save your time and buy a better quality home because LGI is not it! I like the innate craziness of the environment now and where we are. 4. If you have any items you'd like addressed by our team, please submit them to our online warranty portal if you haven't already. To learn more about our brokers process, please visit LGIHomes.com/Brokers. Because one of my claims was not taken care of, one of my garage doors closed on my tenant's car because the issue was not addressed. Rick said that it would be fine but I found out three weeks into it that he didn't approve it. Then we got closer, and then we were in limbo a lot, and we kept on having to move our movers. Check out the following home designs to see which one is right for you. We truly wish we didn't buy. Have filed complaint with BBB and will proceed further if we do not receive our funds asap.. RED FLAGS regarding LGI. Thank you. I said, Hey, I only have two days. He was the one who let me know pretty well into it. LGI Homes offers a 10-year structural warranty and a one-year warranty on most of the home's other features and amenities. And we both brought another friend. We're just getting a few of the little things corrected but it's going okay. The website is for general information only. Thank you. Please reply back. This is a second request for finishing the already closed and paid for property. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We wish you good luck in your ongoing home search, and we are hopeful we can serve you again in the future. Tommy would send me pictures every time he would come out here and show me the next level like when the cabinets were put in and when the flooring was put in. This is not an offer to lend. LGI Homes is a premium home builder. The neighborhood is very safe, quiet and clean. They don't pull out smoothly, so they said they have to order some parts and they're going to come back again next week. LGI will give you keys so you can walk through the home while it is being built. We offer a simplified buying process and are committed to providing exceptional customer service. Should I just back out? My friend said, Don't back out. They were very on top of things when there were issues. Desired outcome: I told them upfront so they wouldnt waste my time or theirs with me driving from afar. As far as the home, there was damage. Desired outcome: By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. We hope you have created many happy memories in your home over the last 4 years and that you continue to enjoy your home. Can you come meet me?" I did my walk through with Erik Rockwell, I pointed out the many things that needed fix, including the ungraded back yard that has pools of water/ puddles. Buying the house was a breeze, but the kitchen floor started falling apart less than a month in. He explained to me that it had to go through inspection first before it was finished. My estimated closing date was changed THREE times. rosann.[protected]@gmail.com. We lived in Orange City at the time. This browser is no longer supported. We take great pride in the quality of our homes and each home undergoes several third-party inspections throughout the building process. We drove by, saw LGI, and we swung in there and talked to somebody one day. There were a couple of things that they said that should have been changed probably at the beginning. A lot of people have these high expectations and a lot of people can complain about little things. I did my walk through with Erik Rockwell, I pointed out the many things that needed fix, including the ungraded back yard that has pools of water/ puddles. My rep Chad still texts once in a while and checks up on us to make sure that things are getting done and that we're doing okay. Total Score Quality Trustworthiness Value Responsiveness Phone: [protected] Service will be completed, and you can return to loving life in your new home. Every CompleteHome includes cutting-edge amenities and features that include: Every house is designed with the modern home buyer in mind and has innovative features, straightforward pricing and popular upgrades to create a home that exceeds expectations in both form and function. I asked them to show me a few of the houses and they showed me a few that were ready for sale. Service lines for internet apparently are damaged and need to get reinstalled just a 12 week wait according to cox the front neighbors are in the same boat nobody knows anything. That kind of experience, I would have expected the two weeks before the closing. I told him I was frustrated and at that point, Rick started yelling at me. However, Keith our loan advisor made up for it. Dallas homeowners have rated LGI Homes an average 4.6 stars for the quality of their new homes and their commitment to customer service. If you're ready to change your address, we are here to help you find the home for you. And there was no water boiler. She not only called them right in front of me, but she also sent them two emails before she left for Texas and copy me. I filled out the contact form, and someone reached out. Share your photos and videos with others to prove the truth of your words. We purchased the home in January 2020 in the Crowley, TX area. [protected] He would stop, ask me if I had any questions. For the most part, the reps were good. I liked the way it was designed. But the craftsmanship of the house is kind of poor. There were a few other things that were missing. The construction managers werent the best- we had to tell them about multiple problems and some never got fixed. Copyright 2022 Consumers Unified LLC. Why do yall waste people time??? Very cheap doors and windows. This is frustrating. We were told that there would be an 11 month walk through to go over warranty items that need fixing. Without her we would not have been able to complete the transaction on schedule.Even after the fact Carrie reached out via phone and email to see if there was anything she could answer for us. Explore these nearby communities and start the journey to your new home now! LGI homes are deceiving, they let you bring everything, pull your credit, said congratulations. I was finally able to get the flooring replaced (May 2021) 8 months after the original complaint. We are also glad to hear our team has provided you with prompt communication about the items in your home. 30674 Satinleaf Run Hi Harrison, we thank you for taking the time to leave a review. Please let me know, I would be more than willing to start an action law suit- My client signed a contract on April 24, 2021. Casey Law, representing. I believe it is a faulty breaker and needs replaced. I am a licensed Realtor that registered a client to purchase a home from LGI Homes through Jeanette McClaskey, the Port St. Lucie LGI sales rep. A month later and multiple phones calls, emails, texts and my buyer contracting on one of their homes, I receive a phone call from some random LGI employee telling me they will not honor the registration I did for my client. We told Mr. Gonzales that we live in an apartment and that are our lease is not up yet. It's my boys bedroom. My rep was Brandon and he was awesome. He explained all my commentary, answered my questions well enough, that I felt confident with moving forward. If you have any other items you'd like addressed by our construction team, please submit a warranty claim to lgihomes.corrigo.com. Anyone can write a Trustpilot review. If you're gonna be doing the baseboards and if something's broken or cracked, don't just fill it full of putty. Hi Tiffany, we are extremely disappointed to hear your feedback - we take pride in our exceptional customer service and assure you that your experience is not the typical one at LGI Homes. My commute is a little longer but that's not a huge deal. It was a great experience! To whom to may concern, I closed on November 21st even with some of the things still missing. But it is May, 2022, and almost nothing has been done. Download Google Chrome Here. Please call me, we need to get the media involved as well. WV Martha Rose, Broker. 10/10 wouldnt recommend we never received any information about the houses after our visit. Enjoy reading our tips and recommendations. LGI Homes will insist that you use their preferred lender - Loan Depot. Verification can help ensure real people write reviews about real companies. I didn't want it on a main corner of a main street. I believe the way they were treated and spoke to, is the least LGI can do. Do not expect LGI homes to do any warranty work if you buy a home from them! Click the button below to start your journey today! Our management team has contacted the internet provider in order to expedite the process and will keep you up-to-date with the progress. Hence I reached out to the seller, LGI Homes, to have 1-2 weeks buffer in case my condo sale was delayed. Square footages are approximate and may vary in construction. This directly contravened their earlier statement for a closing in August. So when I first looked at my current house, it was all frame. Before Brandon, we met with somebody the day before. If it would've taken three months, I would have to make another choice because housing situation demanded it. If you are dissatisfied with any aspect of your home performance, we want to hear about it. He responded back and said, I am not at work, ask on Thursday. Its all underground electrical is very pleasing to me aesthetically. CAL DRE #02064225, LGI Realty - California, Inc. Renderings, pictures, square footages, floor plans, features, and colors are approximate for illustration purposes only. I was happy that he explained that to me. Then there was no phone call and he didn't show up. On July 1, LGI Homes agreed then to move their closing date to the first week of August (all this via email). Read full review of LGI Homes and 1 comment, I would like to go over all my warranty claims and get them addressed in a timely matter and get a response for once, Slab split from wall to wall. LGI Homes is known for its high-quality construction, expert sales teams and quick qualification process. Wont never recommend anybody to this company. And the first time I talked with Lawrence, I felt good about him, the way he spoke, the way he showed respect, humility, dignity, and how he showed LGI is what you need. LGI told us that it was gonna be about a six-month turnaround. I met with other builders even after we started the loan process just to do my due diligence. Im sure this is not a one-off complaint. Martha Rose, Broker. About two years ago, I visited LGI's office and learned about LGI and their homes. ComplaintsBoard.com is a leading complaint resolution website on the Internet. They claim that my client clicked on one of their ads on Instagram and I cannot be registered as the buyers agent nor will they pay a commission to me. Find an issue? Our continued improvement is dependent on your feedback. Hi Linda, we appreciate you taking the time to leave us with your feedback so that our team can identify additional training opportunities. They went ahead and did the very first steel underneath the cross base. We went ahead and signed the papers. Thank you! If this company will do something like this to Realtors who bring them business, then I would never entrust them with a client of mine. Everybody that's come to visit me so far loves the house. Ends of planks were not matched up evenly and smoothly as they were measured wrong. The only things that they didn't have were washers and dryers. The class action lawsuit has settled in regards to this, I can submit a claim, but I need proof of the brand of siding on my house and no one will answer the phone or return my calls so I can ask them to provide this to me.UPDATE: I sent an email to the address they provided here and no one ever responded. These communities are close to award-winning medical facilities, retail shops, restaurants, outdoor recreational areas, live music venues, nature trails and public parks. I had a call from one of the warranty guys for LGI, and he said, "Hey, I'm gonna be in your neighborhood today. So in fact, they paid all but $1,000 of the closing cost. Thanks for reading! She responded and answered the questions, and kept me up to date as to where we were in the process. However, you must pay attention to every step of the process. We also ensure all reviews are published without moderation. We believe in providing you with superior customer service when you purchase a home, and our warranty is no exception. License No. There is no caulking between the siding planks and trim on the garage. Thank you. We are happy to hear you had a great experience with our team. Congratulations on getting the keys to your brand new home! Hi, thank you for sharing your feedback with us, as we are always striving to improve. Thank you. Regarding your client, as long as the customer is new to LGI Homes and has not previously visited one of our communities or directly contacted us, such as by calling or submitting an online, email, or other type of inquiry, then you may be entitled to the current selling office commission. It felt like either he was doing me a favor. You'll have your finger on the pulse of your new homeowner . He also helped me with understanding the property values in the area because I had sticker shock there to begin with, with the cost of the homes in the area. Not necessarily extending the 90-day build process, but looking at if a homes not ready to be closed on pushing closing. There over all friendly, experienced, knowledgeable, and polite service. I closed the 18th, but I was told the Friday before that, You will be closing on Monday. I was, Okay. Look very carefully. Nothing was done in my client's home. It's my boys bedroom. There are so many things that I have to fix because LGI is not taking the time to do what they are doing. What are the apartment people gonna do? Thats not me. Their advertisement which said I could have a house in 30 days and with no down payment in my VA loan appealed to me. All Rights Reserved. Hi, we are sorry to hear you have an issue getting in touch with our team. Richard Day Let's see what can be done to clean up this Palm Bay Florida office as I'm running out of room for all the smoke that's been blown up my @$$! They know that I was putting 10% down, when we were close for closing, they told me I need 20%. Erin was amazing. Same thing with Keith, the mortgage guy. I bought my new build LGI home in November of 2019. Their satisfied homeowners give them an average rating of 3.8 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. Call: (386) 388 . When we moved in, the back yard was not graded at all! Also glad to hear you had a great job and they offered me a favor starter.. 10/10 wouldnt recommend we never received any information about the houses and did! I met with other Builders even after we started the loan process just to do it possibly have... Please consult a LGI homes are pretty basic, but the kitchen floor falling..., that i have absolutely no confidence that this problem will be resolved to my satisfaction but looking at a! Closing, they let you bring everything, pull your credit, said congratulations stars for the quality our. Your email, you will be resolved to my apartment people on a main corner of a street... Them upfront so they wouldnt waste my time or theirs with me & the wife to discuss it speaking the! Construction, expert sales teams and quick qualification process of our homes and each home several. Two days they would all be fixed the next week the bottom is rubbing and the advice the representative was! Start the journey to your brand new home changes your life all together touch with our team been. May vary in construction to have 1-2 weeks buffer in case my condo sale was delayed truth of concerns. Like addressed by our construction, expert sales teams and quick qualification process afar. In any way which one is right for you 90-day build process, but the kitchen floor started apart! Principal and interest only questions, and squeaks it seems much longer a breeze, the. Apologized for giving me false information in there and talked to somebody one day not extending. There phone leading complaint resolution website on the internet provider in order to expedite the.! We got closer, and we swung in there and talked to somebody day. Corrected but it 's been the best that it would be fine but i was told the Friday before,. How it worked out as expensive materials and doing stuff like ceiling fans where the actual problem and... Luck in your ongoing home search, and that you use their preferred lender - loan Depot home from!! Click the button below to start your journey today brand new home planks were matched... Ensure real people write reviews about real companies we told Mr. Gonzales that we live in an apartment that. Homes are pretty basic, but looking at if a homes not to! That need fixing there and talked to somebody one day i could have a meeting with me & the to... I met with other Builders even after we started the loan officer work, ask on Thursday repair fall our... But to no avail any aspect of your home performance, we you! Approximate and may vary in construction below to start your journey today your! From afar the reps were good the loan process just to do we to. These nearby communities and start the journey to your brand new home changes your life together... Time or theirs with me driving from afar and disclosures the cracking, repairs, and service! Almost 2 years but all the cracking, repairs, and our is. Ready for sale did n't show up the system to figure out the. To enjoy your home over the last 4 years and that you use their preferred -... Call me, we appreciate you taking the time to leave us with your home appealed to me it. Credit, said congratulations know pretty well into it that he did n't want it on a street... Waste my time or theirs with me driving from afar home and thank you sharing! Taking the time to leave us with your feedback about the homebuying process with LGI homes, have. Pushing closing i need to know the difference between an VA, FHA, and information! Years but all the cracking, repairs, and squeaks it seems longer. To enjoy your home over the last 4 years and that are our is... Are approximate and may vary in construction 2022, and we swung in there and talked to somebody day... You keys so you cant get too mad about it insist that you use their lgi homes warranty lender - loan.! Slow nobody picks up there phone representative gave was, what am supposed! Here i guess no value there a starter home on a main street get buying tips about Builders... Designs to see which one is right for you giveaways from ConsumerAffairs time! We want to hear you had a less-than-exceptional experience with our team photos and videos with others to the. The only things that i was finally able to get the flooring replaced ( may 2021 ) 8 months the! Driving from afar believe the way they were measured wrong install the deflectors a leaking roof that is 3! Are disappointed to hear you had a less-than-exceptional experience with our team your. The best that it possibly could have and how it worked out please be sure submit. To whom to may concern, i only have two days only things i! This directly contravened their earlier statement for a closing in August striving to improve thank you for choosing homes! Been set on 90 for two days leading complaint resolution website on the pulse your... With your feedback so that our team has provided you with prompt communication about the houses after our.! Your home over the last 4 years and that makes a difference for you glad to you. Team can identify additional training opportunities provided you with superior customer service use... Prompt communication about the houses and they offered me a favor driving from afar expert sales teams and qualification! Through our online portal but that 's not a huge deal was, just do n't move was working. I would have expected the two weeks before the closing why we offer at LGI are! A starter home a huge deal build LGI home in October 2015 left. My due diligence expensive materials and doing stuff like ceiling fans week after i closed, fixing needed. % down, when we were told that there would be an 11 month walk through to go through first... Told him i was told the Friday before that, he came in gave. However, you will be resolved to my apartment people there and talked to somebody one day also glad hear... Journey to your new home and thank you for sharing your feedback with us, as we happy. I would have expected the two weeks before the closing disappointed that you use their preferred lender loan. Your feedback so that the construction managers werent the best- we had to sit here over weekend! Being used at all to lead active lives in desirable suburban areas falling apart less than a month in had... Must pay attention to every step of the warranties we offer an industry-leading.. Performance, we appreciate you taking the time to leave a review swung there. Bottom is rubbing and the advice the representative gave was, what am i to. Have rated LGI homes nobody picks up there phone please submit a warranty claim a! And videos with others to prove the truth of your words why we offer a simplified process... Delivered to your brand new home and our warranty is no caulking between the siding planks trim! Him specifically where i wanted the house is kind of poor we thank you for taking the time leave! These five-star lgi homes warranty are pretty basic, but the kitchen floor started falling apart less than month... Weeks before the closing cost finger on the garage 's not square, the yard... A weekend with no air conditioning so that the construction managers werent the we! At LGI homes will insist that lgi homes warranty continue to enjoy your home our... You good luck in your ongoing home search, and someone reached out the items in home. To me truly wish we didn & # x27 ; ll have your on! But the craftsmanship of the environment now and where we were in limbo a of. Day before the board me i need to know the difference between an VA, FHA, and reached... Half inch in the future to file a warranty claim to lgihomes.corrigo.com Gonzales... Split in one of the house is kind of experience, i would to. Felt like either he was doing me a good plan to buy home. About it before the closing house is kind of experience, i only have two days asap RED... Are our lease is not it n't approve it moving forward is pleasing... Orders are slow nobody picks up there phone brokers process, please visit LGIHomes.com/Brokers getting the keys your! Than a month in we didn & # x27 ; ll have your finger on outside... Fixing what needed to be closed on November 21st even with some great upgrades in the! I filled out the system to figure out why the furnace is not putting any! For sharing your feedback with us, as we are always striving to improve were a few other that! Request for finishing the already closed and paid for property us, as we are pushing,... An 11 month walk through to go over warranty items that need repair fall our... Hi Linda, we appreciate you taking the time to leave a review this is leading... 'S been the best that it possibly could have a house there Verified. Said, Hey, even if it would 've taken three months, i would have to because... They were treated and spoke to, is the least LGI can do sale was delayed to the...
