by ember1205 Fri Jul 03, 2015 8:35 pm, Post I will take it in to the dealer when they get the rain sensor part in that they need to fix. The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. Terms of Service - Then cost additional money to fix it. Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP2PLB20544. They said it will cost $110 just to diagnose the problem since I am out of warranty. Select 911 Assist. bill32399 Moderator Posts: 4299 Joined: Sun Jan 30, 2011 11:07 . I have a 2014 Escape and it is at 56000 miles so the warranty is out I'm sure. I have been unable to solve it. Covering the Explorer, ST, Lincoln Aviator, Sport Trac, VEHICLES. It also fails even if I turn 911 Assist off in the Settings menu. This is an upgrade from Sync 2/MyFord Touch to Sync 3.4. This is covered for five years. by Steveturbo Wed Feb 17, 2016 6:01 pm, Post still have not been able to figure out a solution. 911 Assist Fault + No Stereo - Troubleshooting Hi, I'm intermittently receiving a failure "911 Assist Fault - 911 Assist is currently not operation, contract dealer for service" message. I get the impression that something in the RCM As Built data needs to change. She also said last week the audio went out one time and came back when the car was restarted. I recently switched to a Droid phone and I now wish I was still using my Windows phone. by The Mini Raptor Wed Nov 28, 2018 12:38 pm, Post All the upgrade parts are Ford parts, and the seller programmed the VIN into the new Sync 3 APIM and configured it for this Edge. Tjm623 Group: Edge Member Topic Count: 8 Post Count: 359 Joined: 08/04/2016 No. 911 assist is not operational. Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post I recently enabled my trailer brake control module using the OBDLink MX and forscan. by Ghano38 Sun Jun 20, 2021 2:21 pm, Powered by phpBB Forum Software phpBB Limited, Any issues related to FORScan application. Search Inventory. The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. Can anyone suggest what I need to do to have this matter fixed? Post by The Mini Raptor Wed Nov 28, 2018 12:38 pm. by bill32399 Wed Feb 17, 2016 9:14 pm, Post Build & Price. Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post I don't have the my touch system it's the cheaper one with the buttons on the dash. by reyyer Sun Jun 20, 2021 12:06 pm, Post 911 assist not operational no audio . Feb 8, 2017 I have a 911 Assist Fault message and the entertainment unavailable is showing. 911 turned back on. Anyone have any suggestions for a fix that will save me a little money? Use the forum to ask and answer questions! Post Diagnostics and Maintenance using FORScan, 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, Re: 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, https://owner.ford.com/support/how-tos/ -sync.html. While in there I cleared all DTC's and changed the backup camera from European format to North America. Has anyone experienced this same issue and figured out the fix? The RCM is on the list, as well, but no codes present. Now whenever I turn on the truck, I get a message through the stereo system. I put the old MyFord Touch back in, and everything works properly, including 911 Assist, with no codes stored in the MyFord Touch APIM. Ask a mechanic for answers ASAP Ask an Expert Car Questions Ford Repair The audio stopped working due to a 911 assist fault. All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. 2013 Lincoln MKT Ecoboost - Elite and Technology Packages; Power Vista Roof - SOLD. Maybe you'll get lucky and the APIM is the problem. 2015 - 2020 Ford F150 - 911 Assist not operational - I recently enabled my trailer brake control module using the OBDLink MX and forscan. My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need Contact Us - Use voice-operated systems when possible; dont use handheld devices while driving. by Ecmbuster Sun Jun 20, 2021 2:08 pm, Post So the message went away. Hybrid Available. Privacy Statement - Skip To Content Ford Logo Menu display menu close menu. This site and the content appearing on this site is independent of Ford Motor Company. By Has anyone experienced this same issue and figured out the fix? by Andyfocus Wed Nov 28, 2018 8:52 pm, Post Advertising - I had an issue with sync once in f150 where Bluetooth wouldn't connect even when phone said it was. I know I can try a master reset as well. I get the feeling this new APIM doesn't recognize the As Built data from the RCM (as the APIM DTCs suggest), so I was hoping someone would know what the data should be set to in the RCM so that Sync 3 would recognize it. Press the PHONE hard button. 911 assist not operational contact dealer I have a 2015 f150 with an audio and text message on the sync screen after starting the truck that informs me that the 911 assist is not working and I need to contact my dealer. 31F412DA-1D62-4BCC-A01E-1BCF060A3342.jpeg. Please register or login to enable Dark Mode. My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need to do in order to get it to start. So may be phone related and not MFT related? Tuxedo black FLEX vista roof 18"Ford wheels. register to join our community Vehicle: Ford f-150 2.7L Supercab 2016. 2010 Flex Limited AWD Ecoboost Tuxedo Black monotone w/ Charcoal Black Interior - Vista Roof, 2nd row buckets, 2nd row refer/freezer, Active Park Assist, 911 Assist Errors, Loss of Audio, Disabling Traction Control, Re: 911 Assist Errors, Loss of Audio, Disabling Traction Con, http://www.fordflex.net/forums/viewtopi 20&t=13211. by reyyer Sun Jun 20, 2021 1:53 pm, Post Sounds like time for a master reset and I need to upgrade to the latest vers of MFT snyc from the end of last year for both cars anyway. You can do this using the phone menu in Sync. Press OK. To enable 911 Assist, press the Arrows to highlight On. Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP3PLB21332. You need to be a member in order to leave a comment. Use the steps below to enable 911 Assist,a SYNC feature that can call for help if you are involved in an accident. by Steveturbo Mon Jul 06, 2015 6:42 pm, Post . ". Top. 2. my outside temperature is not displayed any more. by bill32399 Fri Jul 10, 2015 7:48 am, Post Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. Re: 911 Assist Fault . close menu. The RCM is on-line with no faults recorded. Privacy Statement - by rschildwachter Mon May 14, 2018 5:30 pm, Post 911 Assist is turnedoff by default. Post images of the scan with all the faults and strategies. **The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc. What do I do if I am having issues with my vehicle? The message pops up every time i turn my truck on. General discussion on 2009 - 2014 Ford F150 truck. Steveturbo Posts: 8658 Joined: Sun Jun 30, 2013 2:44 pm Location: NJ Vehicle: 2013 Limited EB. Not as built and selected rear view camera incorrect value or not configured and it resolved my issue, Diagnostics and Maintenance using FORScan. by Steveturbo Thu Feb 18, 2016 8:30 am, You need to be a member in order to post a reply, Not a member? I The audio stopped working due to a 911 assist fault. If you shop at Amazon.com (for anything), use this link to support FordFlex.net! Not all features are compatible with all phones. I updated the software to the newest version and the 911 assist Ford Have Ford questions? by matveyr Sat Sep 15, 2018 8:58 pm, Post See if it's turned on. I never had any issues with my Windows phones either. The 911 assist pops up and says "911 assist is not operational, please contact dealer for service." Then all of my audio, voice commands, and phone options stop working. I stopped in on Tuesday, paired my phone, drove three miles, turned off the car, opened the door, closed the door, started the car, turned the corner, and it threw a 911 Assist Disabled error. New 2023 Ford Bronco 2 Door Velocity Blue Metallic for sale - only $44,562. Please visit your dealer for service" pops up on the screen every time i crank it and it says the message out loud. I saw somewhere that I had to bring this up with my dealer in order to get the extension applied to my vehicle? I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. These systems may become damaged in a crash. Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, http://boards.synccommunity.com/n/pfyncmb&tid=1451, Do Not Sell or Share My Personal Information. threatening to harm employees or others), Lack of adequate text (e.g., symbols, emojis and random letters), Reviews on the product and not the customers Sales or Service experience. register to join our community Cookie Policy - Manage Preferences - A confirmation message will appear briefly: " 911 Assist ON ." i am the same as you just a forscan user still learning . by ember1205 Thu Jul 09, 2015 7:32 pm, Post There's a special place for NOT following up! 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. Before SYNC can make a 911 call: There are two resources to help you identifyyour vehicle's SYNC generation: The vehicle's electrical system (including the battery), the wireless service provider's signal, and a connected mobile phone must all be available and operating for 911 Assist to function properly. All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. This is related to RCM old software or even hardware non compatibility issues,it could comes from HS can bus communication issue,but as many Focus mk3 owners(2011-12) have reported when upgrading from Sync1 to Sync3 have to update the RCM or even replace it. by reyyer Sun Jun 20, 2021 11:59 am, Post I had mine do the same thing with sync version 1 and I went into the APIM module. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. There are no codes in the MyFord Touch APIM. SUVS & CROSSOVERS. by adamjeeps Fri Jul 03, 2015 8:18 pm, Post 911 Assist fails regardless of if a phone is paired or not. My 2011 ford edge limited is saying my 911 assist is not operational. The paired mobile phone must be connected to SYNC, and the 911 Assist feature enabled, in order for 911 to be dialed. I also would dearly like the fix. Are you positive your phone is connecting? by Tinchnick Wed Feb 17, 2016 6:06 pm, Post by adamjeeps Sat Jul 04, 2015 6:39 am, Post Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. Members can start their own topics & subscribe to topics Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. Manage Preferences - While in there I cleared all DTC's and changed the backup camera from European format to North America. Ah, GM. Your phone needs to remain within the vehicle for this to occur. Re: 911 Assist not operational. MC-10127406-9999.pdf Affected Component: AIR BAGS Summary Some 2017-2018 Fusion/MKZ vehicles built on or before 27-Oct-2017 may exhibit an illuminated airbag lamp and/or SYNC 911 assist not. 2022 2022 EcoSport. So you want Ford to fix your issue via email? Cookie Policy - Just no audio - Answered by a verified Ford Mechanic. I currently have MFT v.3.6.2 I took my car in yesterday for service and was told after 5 hours that they has no idea what's going on. Skip to main content; Skip to Action Bar; Sales: 833-943-0059 Service: 833-943-0056 Parts: 833-943-0057 . by reyyer Sun Jun 20, 2021 12:50 pm, Post I have been having this problem since i did my Sync 3 conversion. Please register or login to enable Dark Mode. The message pops up every time i turn my truck on. by reyyer Sun Jun 20, 2021 12:23 pm, Post Dealer couldn't get the car to throw any errors when they were driving it around on Monday. The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. Your phone needs to remain within the vehicle for this to occur. by jsydnor Tue Apr 21, 2020 12:28 am, Return to Configuration and Programming, Powered by phpBB Forum Software phpBB Limited, Car configuration discussions and experience sharing. Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. by ember1205 Fri Jul 03, 2015 6:49 pm, Post Advertising - While in there I cleared all DTC's and changed the backup camera from European format to North America. I will have her do a hard reboot of her phone. Each time you turn on your vehicle, this feature will remind you that 911 Assist is Off with the message: SYNC has connected your phone and is reminding you that 911 Assist is set to off., You'll see the confirmation message, "911 Assist OFF. Contact Us - 2013 Limited EB. Currently have 48k miles on the truck. by Waldo Fri Jul 10, 2015 7:54 am, Post by ember1205 Mon Jul 06, 2015 5:31 pm, Post it stays off until the next time i turn the truck on. I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. Quoting the service invoice: "CONTACTED HOTLINE FOR ASSISTANCE, AWAITING REPLY." Top. Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier. You must initially enable the 911 Assist feature. Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service. Post What happens when you try to use 911 Assist, and do you receive an error message? Then cost additional money to fix it. My 2011 ford edge limited is saying my 911 assist is not operational. Terms of Service - Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, Do Not Sell or Share My Personal Information. Press OK . MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as: No Profanity or inappropriate defamatory remarks, No Personal Identifying information (e.g., customer phone number or email), No Competitor references (e.g., another brand or dealership), Dangerous behavior (e.g. The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. Press OK . Received 17 Likes on 16 Posts. To avoid interference, remove the device or contact the device maker for more information on compatibility. Got it once or twice, think I repaired my yuky Windows phone and voila. by Steveturbo Wed Feb 17, 2016 6:12 pm, Post Now there's a company that has been in the news lately. still have not been able to figure out a solution. 2016 Explorer Limited - 911 Assist Not Operational | Ford Explorer - Ford Ranger Forums - Serious Explorations The #1 Ford Explorer enthusiast resource for over 25 years! Do not ask for help in PM. by Ecmbuster Sun Jun 20, 2021 6:38 am, Post Or, is that simply not true? This site and the content appearing on this site is independent of Ford Motor Company. Does anyone know if the RCM As Built data needs to be changed . I have been having this problem since i did my Sync 3 conversion. It's easy! Ford personnel and/or dealership personnel cannot modify or remove reviews. I have a question I know my car isnt a f-150 but I have 2010 sync system in 2006 explorer fully functional. I have tried disconnecting the battery and and I am still getting the same messages. We use cookies to give you the best possible experience on our website. not sure about the parts, but I would like to see how you did this. You can do this using the phone menu in Sync. Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. I posted on the Escape forum this morning with no reply so far. Some features may be locked out while the vehicle is in gear. I had the same experience. by ember1205 Fri Jul 10, 2015 7:55 am, Post Does anyone know if the RCM As Built data needs to be changed, in order for 911 Assist to work with the Sync 3.4 system, and what those changes need to be? Your connected phone must have the ability to make and maintain an outgoing call at the time of the incident. It has nothing to do with As-Built, it has everything to do with flash programming the correct strategy. Mel Hambelton Ford Delivery Team tutorial video. If you shop at Amazon.com (for anything), use this link to support FordFlex.net! Sdhayes1, August 4, 2016 in Audio, Backup, Navigation & SYNC. Press the Menu button. Enable 911 Assist - Option 1. Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. . Press the Arrows until 911 Assist appears on the screen. My wife got this message this morning on my 2013 Escape, was wondering anyone get this before on their Flex, and if so what was the fix? by epbog Fri Jul 10, 2015 8:25 am, You need to be a member in order to post a reply, Not a member? The audio stopped working due to a 911 assist fault. *Dont drive while distracted. Pulled the fuse for it and it connected again. Serious question. There has been no air bag event. There are no codes in the MyFord Touch APIM.

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