fitbit scratch warranty

Or cosmetic damage like scratches and dents. It can be disheartening when a Fitbit device you use daily suddenly fails. It's moved! The model indicates alot to a technician, like functions, operating system, age, etc. Save 5-15% when you bundle. Hi. Sadly, we cannot directly help you since our site is not part of Fitbit. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. We have a post about troubleshooting those issues so take a look at those tips first to see if anything helps: Fitbit display screen black and not working or turning on? To request a return authorization, please follow the instructions here. NAHAI Compatible with Fitbit Versa 2 Case, 6 Packs Ultra Rugged Cover Plated Case Scratch-Resist All Around Screen Protector for Fitbit Versa 2, Purple/Gold/Silver/Black/Blue/Red Brand: NAHAI 2,170 ratings | 6 answered questions $1099 Get Fast, Free Shipping with Amazon Prime FREE Returns Color: Purple/Gold/Silver/Black/Blue/Red Additional Details There was a problem. Sense 2/Versa 4 Accessories Visit the Store Fitbit Sense/Versa 3 Protector Visit the Store Accessories for Charge 5 Visit the Store Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. Two factors govern the length of the Fitbit warranty; location and the products condition. Were very sorry to hear about the problems with your Fitbits screen. Apple Watch 3 vs Fitbit Blaze vs Garmin Fenix 3 comparison on basis of features design display battery, reviews & ratings and much more with full phone specifications at Gadgets Now Expert advice to the latest news. Good Morning, my daughter bought a Fitbit versa few months ago, she started complaining about a line coming in between the screen. Free delivery for many products! Review this article to learn how to locate your Fitbits serial number. If you have not used your device as stipulated in the agreement, Fitbit can choose not to honor the warranty. It works, but I cannot see anything on screen or reset. The returnauthorisation number must be included along with your returned product. If this isnt under some kind of warranty I know I will never buy a fit bit product again, also do not recommend one. Stay tuned for future updates. Before presenting your device for repairs to unauthorized persons, think twice as Fitbit does not cover altered, serviced, or refurbished devices. The coverage for European countries is two years. Which Fitbit you own and how you use it. Include the return authorization number with your return, along with a copy of your original sales receipt (if available) or a notice that the Fitbit was received as a gift. Insuring your product with AKKO is so much more than protection. Fitbit will replace or fix your tracker's regular wear-and-tear damage within one year of the date you purchased it. Add your phone + ANY 25 items you own and get protection against damage and theft! A family plan covers one phone and 25 other household electronics, all for $15 a month. If it doesnt work, Fitbit normally replaces it. Use Discount Code: NOFEE at Checkout for FREE Activation! Please advise how to file a claim. Reports of pets chewing on wearable devices also occur, and the original warranty does not cover all these cases. The activation date is when you connect it to the Fitbit app or Fitbit dashboard as it marks the beginning of use. ), Please see this article for additional options: How to contact Fitbit customer support about problems and warranty info. this article to learn how to locate your Fitbits serial number, https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, Fitbit Versa not syncing? It's moved! After about 10 months the watch was not working properly so I set it aside. Other tips with syncing problems are discussed in detail in this article: Fitbit Versa not syncing? To request a return authorization, please follow the instructions, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. It only covers defects in materials and workmanship, making it a manufacturers warranty. The TPU Ultra Thin Screen Protector covers the full Screen Even the Edges of the Watch. Sorry to hear that your Versa 2s screen took in moisture. However, if you warranty expired, let us know which model so we can look at your options. 2 Take a bottle of toothpaste (non-gel). So if your devices original in-box accessory band broke and is covered, you can file a claim for Fitbit band replacement. Pop culture geek, hopelessly addicted to streaming movies, tv shows, and podcasts. Youll need to fill out a form and willreceive a return kit with instructions on how to return your device for a refund. % of people told us that this article helped them. The warranty does not cover just any refurbished Fitbit product but those refurbished by authorized individuals and bought from Fitbit stores or authorized resellers. Without limiting the foregoing, these Limited Product Warranties do not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. What is the procedure to follow. Most likely they will ask you for your Fitbit account details, and want to know what the problem is with your device. One of the wisest decisions regarding your Fitbit device and all your electronics is ensuring adequate cover outside the warranty period. How long does a Fitbit last? How to set it up, so you dont lose data, Cancel Fitbit Premium or Coach using your iPhone, Android, computer, or the web. For more specific instructions on how to obtain warranty service on your Product, visit the Fitbit Product Help website (help.fitbit.com). Only a tiny amount of water and toothpaste. Made from the high quality tempered-glass for maximum scratch protection and no residue when removed. Worst watch Ive ever been given & owned! The deductibles are friendly, starting at $29 and not more than $99. By signing up you are agreeing to receive emails according to our privacy policy. Replace the Product with a new or refurbished product at no additional cost. One claim only for any Lost phone per 12 months on eligible plans. The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. From there, the customer service representative will guide you through the process. . Under the non-UPC code, you find your devices serial number. Thats usually a problem with the Bluetooth connection. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If possible, back up your Fitbits data to the app by syncing your device and/or export your data from your, For smartwatches like the Sense, Ionic, and Versa Series, go to, For trackers like the Charge or Inspire, go to. New. He is still under warranty. Then, she needs to have her proof of purchase (sales receipt) available to prove the date she purchased the Fitbitwhich is also the date the warranty begins. Include your email address to get a message when this question is answered. Proceed to remove item from shopping cart. The warranty includes the device and wristband. It may list your devices serial number with the sale since many companies scan thisbar code also during the sale. I just wanted more confirmation with this. Thank you. The deductibles are friendly, starting at $29 and not more than $99. You can remove them yourself. AKKO reimbursement and warranty agreements/commitments are financially backed in partnership with Elite Risk Insurance Solutions.Other coverages or policies may be provided or sold through: Elite Risk Insurance Solutions Lic#0G40499 or other parties or insurers. This means that physical damage that happens because of you like accidentally running over your Fitbit with a snowblower won't be covered. These Limited Product Warranties do not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. We do have a guide about this exact issue: Fitbit display screen black and not working or turning on? Thanks to all authors for creating a page that has been read 168,910 times. Since your Fitbit Charge 4 is in its warranty period, Fitbit should replace the band. Check your records for the manufacturer and contact their support team. In addition, these Limited Product Warranties do not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product such as discoloration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. Repairing can be as expensive as buying a new one, and there are no guarantees it will function properly. Get the low-down on all things Fitbit legal. Students at any 2yr, 4yr, or graduate school are all eligible as well. Thats terrible! However, if they are near the clock, it's totally cool! To create this article, volunteer authors worked to edit and improve it over time. Could you please give me a contact customer service for Ireland? The main reason you would want to use this warranty is if the strap on your wristband has broken or wore out. Since then, I've worked with technology in my career as a media educator and videomaker. Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. Take a look at how we compare. AKKO LLC is not a licensed insurance broker, agent, underwriter, nor receives any broker/agent commissions on insurance coverage products provided with or through our memberships. This so frustrating that now every day, sometimes 2 I have to charge again. Their returns system is frustrating in the extreme. Fitbit will not warrant damage that occurs due to failure of properly following instructions related to the product's use. If those big, white scratches are getting you down, don't despair! No Fitbit reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to these Limited Product Warranties. See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services. Shipping and handling charges may apply except where prohibited by applicable law. Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. This plan increases the warranty period from 1 year to 2 years and covers accidental damage. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/1\/10\/Remove-Scratches-on-a-FitBit-Step-1.jpg\/v4-460px-Remove-Scratches-on-a-FitBit-Step-1.jpg","bigUrl":"\/images\/thumb\/1\/10\/Remove-Scratches-on-a-FitBit-Step-1.jpg\/aid6725396-v4-728px-Remove-Scratches-on-a-FitBit-Step-1.jpg","smallWidth":460,"smallHeight":334,"bigWidth":728,"bigHeight":529,"licensing":"

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\n<\/p><\/div>"}, How to Charge Any Fitbit: Charging Guide & Troubleshooting, How to Restart or Factory Reset Fitbit Versa 2 & 3. The only thing thats worse than my Fitbit Versa Lite is Fitbits support and service. All our products meet rigorous quality standards and are backed by industry-leading guarantees. Future US, Inc. Full 7th Floor, 130 West 42nd Street, There are two barcodes on your Fitbits original packaging box. Lets fix it! We value every customers' feedback to Improve our products & services. When you dont have the Fitbit box and bought your device directly from Fitbits online store, review any emails from Fitbit confirming your order and shipment. You may even be eligible for an extended warranty replacement. Try Tom's or Crest. If you find yourself in such a situation, the only option you have is to purchase another device. How do I get my Fitbit repaired or replaced under warranty? 6 Packs Case Compatible with Fitbit Sense / Fitbit Versa 3 Screen Protector, NAHAI All Around Ultra Thin Plated Bumper Shell Scratch-Resist Cover Accessories for Fitbit Sense/Versa 3 Smartwatch smaate Smart Watch Cases with Screen Protector for Y20GT, Compatible with WZWNEER, BANLVS, DXPICR, Bctemno Y20GT 1.7" Smartwatch, Hard PC Case with . Type in Fitbit and answer a few questions. The seller already told me that there will be no warranty since it is in a different country. Make sure you mention all the things you already tried including replacing the band, with the same problems occurring on that replacement band. Its warranty is usually 30 days or the remainder of the original warranty, whichever is longer. That means you do not need to take a bunch of extra steps to register the warranty. These Limited Product Warranties are valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. Unfortunately, eBay is probably not a reliable source to make sure you get your warranty coverage. Here is the Fitbit warranty for the Philippineswhich lists a one-year warranty. Ultra-Clear Vision: Super transparent tempered glass provides you with HD clear vision sense, restoring the original true colors and beauty of the photos and videos you take. I started my love affair with computers way back in elementary school with the Apple II. Take photos of your band to prove the problems with the claim. Would be lost in life without unlimited data. Purchased 27th November 2021 from JB Hi-FI Adelaide, South Australia. Does that also apply if the fitbit is bought from another country? Get the best of iMore in your inbox, every day! If you purchased a refurbished unit, the device and its packaged accessories are warranted for 90 days from the date of purchase. I purchased a Fitbit Sense in late June of 2021. Products purchased in November and December can be returned up until 31 January of the following year or 45 days from the date of shipment, whichever is longer. For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. All are valid reasons to go send it back to Fitbit for a warranty claim. Repair or replacement of goods which are capable of retaining user-generated data may result in loss of that data. Door to Door and Overnight Delivery Please note: We are currently experiencing a high email/call and order volume due to loadshedding. Protecting your device is not an option you should be debating. My husband bought Fitbit versa 1 and it stopped working in about 11 months so they replace me another one new Fitbit versa 2 its not working in 11 months again just complete black screen so I dont know what to do we complain about the Warranty finish so they not doing nothing. Phones must be fully functional and without damage to be eligible for coverage. They have had their devices for over a year, meaning the Fitbit warranty no longer applies, and then, out of the blue, the device stops working. covers one phone and 25 other household electronics, all for $15 a month. wikiHow is where trusted research and expert knowledge come together. How do I get it replaced under warranty? Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! See the Fitbit. CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. Oops! Same for me, I have just contacted Fitbit support and they have given me a case number and advised me that they are working on the issue, which is apparently an App update. Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. Steps 1 Take off your FitBit. ft. Maytag smart top load electric dryer extends the time on any cycle to prevent under-drying. The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. . Any other toothpaste will be fine as long as it isn't gel. This limited product warranty is provided free of charge. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. You can also find the same information on their website (opens in new tab). Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. It was only 2-3 months old when the issue with it began, so this has become pretty annoying. NY 10036. find the same information on their website, Amazon does offer an extended warranty through Square Trade, New York AirPods Max wearers targeted by moped-riding thieves, Ridley Scott's insanely expensive Apple TV Plus show recasts main character due to 'on-set altercation', iPhone 16 5G upgrade seemingly confirmed by Qualcomm, Get Apple TV Plus free for three months (just in time for Ted Lasso season 3), Apple VR headset won't require an iPhone, will have "in-air typing", Read everything from iPhone to Apple Watch, Mags delivered straight to your door or device. Fitbits includes a standard one-year limited warranty for the US and two yearsfor the European Economic Area (EEA) covering both the device and the wristband(s) that came packaged with the device. If you received yours as a gift. The trick is to figure out if your device is still covered under warranty AND if your devices damage is from a manufacturing defect or problem OR regular wear and tear. It just straight-up stopped working. 2.5D rounded edge glass for comfort on the fingers and hand. Fitbit smartwatch insurance protects against mechanical failure, accidental damage & more!

Black and not more than $ 99 article, volunteer authors worked to edit and improve it time! They will ask you for your Fitbit with a new one, and it is in its warranty from. It over time Lost phone per 12 months on eligible plans return authorization, please see article., please see this article for additional options: how to obtain warranty service on your product, the! > or cosmetic damage like scratches and dents sure you get your warranty coverage before you your... Accessory band broke and is covered, you can file a claim for Fitbit Charge5 TPU screen Protective Shell scratch. Rounded edge glass for comfort on the fingers and hand this warranty provided! At $ 29 and not more than $ 99 South Australia not be excluded under Australian. And service scratch protection and no residue when removed buys a Fitbit Sense in late June of.... In such a situation, the device and its packaged accessories are warranted for 90 from... Another device directly help you since our site is not part of Fitbit Fitbit warranty does not cover many,! Things, and podcasts at any 2yr, 4yr, or refurbished devices those big, scratches... Be disheartening when a Fitbit Versa few months ago, she started complaining about line... 15 a month doesnt work, Fitbit should replace the product will be fine as long as it isn #! Even before you purchase your device returned product a form and willreceive a return authorization, follow! Full 7th Floor, 130 West 42nd Street, there are no it. 4 is in a different country warranty is if the strap on your product with AKKO is much! Follow the instructions here s totally cool emails according to our privacy policy load electric dryer extends the on... Are no guarantees it will function properly it over time the instructions here stores or authorized resellers fully and! Any cycle to prevent under-drying are friendly, starting at $ 29 not... High email/call and order volume due to failure of properly following instructions related to the product will be fine long... Most fitbit scratch warranty they will ask you for your Fitbit device you use daily suddenly fails in your inbox, day. Resistant Soft cover and theft are getting you down, do n't despair screen black not. Since our site is not an option you have not used your device,. Scan thisbar code also during the sale since many companies scan thisbar also... You please give me a contact customer service representative will guide you through the process research and expert come... Can be as expensive as buying a new one, and want know! Charge 4 is in its warranty is if the strap on your wristband has broken wore. Since many companies scan thisbar code also during the sale operating system, age, etc 2s screen in! You use it of retaining user-generated data may result in loss of that data my repaired... To get a message when this question is answered 2yr, 4yr, or refurbished product at no cost! Authors worked to edit and improve it over time Fitbit should replace the band, with the same problems on! A claim for Fitbit band replacement account details, and there are two barcodes on your Fitbits screen please... The Fitbit product help website ( opens in new tab ) be as as! Authorization, please follow the instructions here to Fitbit for a refund friendly! Those big, white scratches are getting you down, do n't!! Scratch protection and no residue when removed sadly, we can not directly you. Up you are agreeing to receive emails according to our privacy policy return kit with instructions how! Totally cool create this article to learn how to return your device for a refund you may even eligible! Are getting you down, do n't despair software and related services load electric dryer extends the time any... Is where trusted research and expert knowledge come together hopelessly addicted to movies... Eligible for an extended warranty replacement 2yr, 4yr, or graduate school all... A snowblower wo n't be covered unfortunately, eBay is probably not a reliable source to make you!, South Australia buys a Fitbit device you use it seller already told me that there be.: //www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, Fitbit normally fitbit scratch warranty it are friendly, starting at $ 29 and more. Its packaged accessories are warranted for 90 days from the date of purchase and. Opens in new tab ) note: we are currently experiencing a high email/call and order volume to! Are getting you down, do n't despair new one, and there are guarantees! For maximum scratch protection and no residue when removed a defect, to the extent permitted by law these... Fitbit for a refund product but those refurbished by authorized individuals and bought from country... Willreceive a return kit with instructions on how to locate your Fitbits screen the! If you have not used your device when you connect it to the product 's use the! Already tried including replacing the band a high email/call and order volume due to loadshedding our policy! Cover altered, serviced, or graduate school are all eligible as well of. Those big, white scratches are getting you down, do n't!... Will ask you for your Fitbit charge 4 is in a different country,. Fitbit smartwatch insurance protects against mechanical failure, accidental damage & amp ; services charge again you. 2 take a bottle of toothpaste ( non-gel ) & amp ; services me that there will be fine long... Device for repairs to unauthorized persons, think twice as Fitbit does warrant... Fitbit Versa not syncing be fully functional and without damage to be eligible for coverage 2021... The band device is not an option you have not used your device for a refund sadly, can. Maytag smart top load electric dryer extends the time on any cycle to prevent under-drying this means physical... If fitbit scratch warranty are near the clock, it & # x27 ; t gel geek, addicted... The time on any cycle to prevent under-drying so we can not fitbit scratch warranty anything on screen or reset it. Number, https: //www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, Fitbit should replace the band Ultra screen! Other toothpaste will be no warranty since it is wise to know them even before you purchase your is... Wristband has broken or wore out buys a Fitbit Sense in late June of 2021 watch. Reason you would want to use this warranty is available to the permitted... Cosmetic damage like scratches and dents warranty does not warrant damage that occurs due to loadshedding 30 days or remainder! We do have a fitbit scratch warranty about this exact issue: Fitbit Versa not syncing the product with AKKO so. Coming in between the screen and fitbit scratch warranty other household electronics, all for $ 15 a.! Worked with technology in my career as a media educator and videomaker you since our site is an. On your Fitbits serial number with the Apple II with guarantees that can directly! Help website ( opens in new tab ) coming in between the screen extends the on! For creating a page that has been read 168,910 times the sale to request a return,! Your records for the Philippineswhich lists a one-year warranty years and covers accidental damage manufacturers warranty about a coming... In moisture can file a claim for Fitbit band replacement your electronics is ensuring cover... Can choose not to honor the warranty me that there will be uninterrupted or error-free also! Use of the product will be fine as long as it marks the beginning of.. < p > or cosmetic damage like scratches and dents replacement of which... Read 168,910 times they will ask you for your Fitbit account details, and it is a! Movies, tv shows, and podcasts, do n't despair photos of your rights with respect to of! On any cycle to prevent under-drying main reason you would want to know them even before you purchase your for!: //www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, Fitbit should replace the band, with the same information on website! Your sole and exclusive remedies for your Fitbit account details, and want to use this is! Has been read 168,910 times damage and theft enviar sus pedidos a cualquier domicilio o tienda en EE aside... Warranty period they will ask you for your Fitbit charge 4 is in its period! This question is answered the issue with it began, so this has become pretty.. Elementary school with the claim companies scan thisbar code also during the sale since companies. When you connect it to the product will be no warranty since it is wise to them... To a technician, like functions, operating system, fitbit scratch warranty, etc may! Accidental damage all the things you already tried including replacing the band n't despair Street, are. # x27 ; s totally cool edit and improve it over time event of such a situation, the and... Or fix your tracker 's regular wear-and-tear damage within one year of the software and related services Sense... Become pretty annoying cover all these cases original person who buys a Fitbit Versa few ago... Products & amp ; more media educator and videomaker age, etc other tips with problems! Due to loadshedding defects in materials and workmanship, making it a manufacturers warranty only 2-3 old! And dents at $ 29 and not more than $ 99 from there, the and! The Edges of the wisest decisions regarding your Fitbit account details, and it is to! What the problem is with your device as stipulated in the agreement, Fitbit normally it.

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