. This is my second complaint.. Loved Tasmania! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I know patience is a virtue, and Viking has quite a bit to manage right now, but I am hoping for some additions before I run out of time (or money)! Due to snowy condition, we were delayed departing from the Vancouver International Airport in Canada. Oceania and Azamara have more interesting itineraries for down under. When we arrived to embark we were told that a test was indeed required and we were then charged $45 each for a rapid test (our luggage had already been taken. Their ships always look new and are well maintained. Even with no exclusions, they still would not put in writing that they would cover a medical evacuation until they had done their investigation. LauraS I signed up for an excursion $329 per person. This complaint was posted by a verified customer. Not one thing but some flowers in the rain and unsafe steps and more Booking number 7141933 The food in The Restaurant (the main dining venue) was outstanding. We invented modern river cruising, reinvented ocean cruises & now are perfecting expedition cruises. I for one have no interest in the Carribean. Nobody goes there anymore, its too crowded. . And More Questions Answered. 2-5 Cruises Age 70s. Explore the world in comfort with Viking. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. The moment we checked in there was an intensity about COVID. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. We already bought TripMate for that cruise; I wish we'd researched other options, but it's already done. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. That trip was cancelled do to covid, and we were assured by Viking that everything . Not crowded at all only about 900 . The first sailings were schedule for December, 2020 and we were booked for December2021. Viking River Cruises reviews & complaints 546 complaints 311 resolved 235 unresolved File a complaint Table of contents Claimed Follow Share Complaints Profile Resolved Resolved Resolved "Holland Belgium August 19, 2023" Resolved "Viking Iberian Explorer Cruise" Resolved "Refusal to honor its cancellation policy" Resolved Resolved Insurance companies are slick. This would require Viking to change their MO, with some ships assigned to Grand Voyages, or voyages of discovery, with lots of sea days. And finally we wanted a smaller ship than we had been going on in the past. We will be again canceling our trip. CC Help Jenn Click here to get notifications about new complaints of Viking River Cruises. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. My husband and I have enjoyed several Viking trips on river cruises and ocean cruises. Thank you, Guysdolls66, for sharing your experience with us. Desired outcome: Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. Sadly, it was an early victim of the Covid shutdown. Under "How You Are Reimbursed" in the plan summary in Part A, it refers to "Specified Reasons" in the Plan Document. We enjoy traveling independently as well as with groups & we found this to be easily accomplished on this trip. About 20 poeple's bag on the flight didn't make it. The Viking ship and personnel are among the best if not the best. We look forward to reading your thoughts. Most people on the ship disagreed. And, to our surprise, one of the staffers impressed us with his knowledge of the capitols in all 50 states. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. I thought something dreadful or dangerous must have happened. Most of the food was good. They all liked Manfredi's more, but that meant more room for us at The Chef's Table. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. How is this hard? We have found NY Insurance Circular Letter No. I expect to see future World Cruises with different itineraries. LauraS Iceland Natural Beauty cruise was amazing! Oceania does a circle tour of Australia. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The text appears: onwards. Powered by Invision Community. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. For entertainment, we enjoyed a guitarist in the two-story Explorers Lounge in the front of the ship before dinner each night. We found this itinerary that checked both boxes! I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. The ship was delayed for 2 days because of bad weather. The ship offers a variety of spaces in which to relax and enjoy the views of the ocean. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. The ship was impeccably clean with a comforting decor. Powered by Invision Community. Both times, we were careful to follow cancellation terms which allowed a full refund up to 120 prior of embarking, and to purchase travel insurance, as recommended by the Viking representative, with Viking's partner, TripMate, including the Cancel For Any Reason (CFAR) provision. Upon cancelling that trip, however, were were advised that we would have to file a claim with TripMate under the CFAR provision to receive reimbursement for the cost of the travel insurance, which amounted to $1838 for both of us. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. In the World Cafe, signs did not always match the food. We finally made it in 2022. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. We had 5 or 6 restaurant staff around our table by the end of the night, telling jokes and laughing. Ive been to Oz twice and New Zealand three times, all on my own. Wish we could have had Gelato, This was our first Viking cruise of any type (ocean in this case). They are highly rated on this forum, which is why I contacted them, after getting numerous quotes online. 2-5 Cruises Age 60s. They can expand with new destinations. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. There is no breakdown in the guest statements for the cost of these separate parts. Up until now, we would sing the praises of Viking Cruise Lines to our friends and neighbors, and were enthusiastically looking forward to finally taking this trip. While were not opposed to lavish surroundings, Vikings surroundings are non-pretentious and comfortable. What about: Africa, other Asia routes, Emirates, Indian Ocean Islands, South Africa trans-oceanic (Cape Town to Buenos Aires with St. Helena). We then rebooked for Dec of 2022. Get expert advice, insider tips and more. Our cabin included 2 reservations in each restaurant. Explore cosmopolitan Amsterdam and experience Belgium's Golden Age in historic Antwerp and the lovely patrician cities of Ghent and Bruges. Carol and her friend watched a movie one afternoon in the cinema. Part refund, at least 25%. By proceeding, you agree to Cruise Critics. Expand. Why are they doing this>. Viking returned the full amount of the excursion to our onboard account by the next morning. A place on the excursion I tried to book. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sky to Mediterranean, Cabin Type: Penthouse Junior Suite with Balcony, Review for Viking Orion to Australia & New Zealand, Review for Viking Star to Caribbean - All. Cruise Tulips & Windmills Come see the rainbow of colors and visit some of Belgium's most beautifully preserved medieval cities for the ultimate 10-day spring journey in the Low Countries. My travel agent claims they have a credit agreement with Viking, so it shouldn't have made a difference. View deals, rates and port information. With the fleet expansion, I have noted a gradual expansion of cruise areas - North Atlantic cruises calling at Greenland & Iceland, Panama Canal, Mexico, Bermuda, S/America. Traveler Type Couple. Viking ocean cruise Empires of the Mediterranean, Oct 29, booking 6173397 Viking cruise ship and service was fine but their logistics were not good. Part A, the "Cancel for Any Reason Waiver" is considered a non-insurance cancellation fee waiver provided by Viking Cruises. Our cabin stewards were like angels, and all the staff made us feel welcome. On 5/4/2022 at 5:01 PM, lackcreativity said: On 5/4/2022 at 9:32 PM, Peregrina651 said: 19952023, The Independent Traveler, Inc. This review was chosen algorithmically as the most valued customer feedback. airfare $2198 Sail Date: November 2022. River and small ship ocean cruises. They came back with a goodwill gesture of a little less than 50% credit.. they wanted an answer right away.. Apart from World cruises, they do not even cover the South Pacific Islands. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. Viking only includes in on World cruises. My travel agent has since tried to sort this with Viking but they are refusing to help. On February 1, the shore excursion booking system opened up for the ocean segment of my trip. It is common to book cruises well in advance of departure dates due to limited and seasonal availability. It was exactly what we were looking for. New is hard! My then developed a nearly fatal lung condition and could not travel. I would designate this not as a serious problem, but rather not enough of a good thing! Thank you for sharing your comments here, Spwest. The cruise canceled the excursion and refunded $279 to my card saying the additional $50 would be available as a " shipboard credit". Does not even include The Milford Sounds. Viking has already held onto almost $20, 000 of our funds for nine months each time we booked with them, and we do not understand why we were treated differently with the second booking that we were with the first. Reviewed January 24, 2022 via mobile . In case anyone is wondering about AIG's coverage of ports skipped or low river water, here are the benefits listed under "Travel Inconvenience Benefits:". Good luck!. Thanks; I went ahead with the AIG policy. Bigger bathrooms. Two special restaurants on board, The Chef's Table and Manfredi's, require advance reservations. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. Hence, their motto, explore the world in comfort.. We paid for the trip and had trip insurance. I am extremely disappointed that a once in a lifetime trip I have been looking forward to for two years is now marred before we even get on the ship. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Cruise Critic Feature: These Cruise Deals Always Offer Good Value Without an Expiration Date, Cruise Critic Feature: Top 10 Ways to Take Your Cruise to the Next Level, Cruise Critic Feature: Can Americans Travel to Cuba on a Cruise? Viking Ocean Cruises provide Freyja shampoo, conditioner, lotion, and body-wash, replenished daily; frequent cruisers say that the high-quality products are one of the best perks of every trip. Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. The company left an official comment to this complaint. While I have no issue with sea days, I read many comments on here from pax who want minimum sea days and lots of ports. Though, it was easy to adjust the restaurants when we were on board. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. We choose Viking for the quality of the experience whether port intensive or sea-day intensive. Viking, please give an explanation. All bar, beverage, wine and deck service tabs will automatically incur a 15%. I booked the flight through Viking to a Christmas market river cruise. The complaint has been investigated and resolved to the customers satisfaction. However, in order to waive the pre-existing conditions exclusion, the plan must be purchased within 14 days of the date of the initial cruise payment. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. That's bad in summer. For instance, on a recent Antarctica cruise (Not Viking, but key to this insurance discussion) the cruise line wanted assurance that we had medical evacuation insurance. CC Help Jenn provides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. This was our first Viking cruise, having cruised on Princess, Celebrity, Royal Caribbean in the past, and now we're pretty spoiled. Me neither. We found this itinerary that checked both boxes! Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises - Substandard in every way, Viking River Cruises reviews & complaints. I purchased two of each of the following through ACH: This is apparently the case with or without purchasing the CFAR option. The travel insurance summary and plan documents indicate that coverage must be purchased at least 120 days prior to departure, or immediately if purchased within less than 120 days. I've also reached out to my TA to see what they can offer; if anyone has some gotchas for me to keep in mind, I'd appreciate the insights. We did so, and TripMate promptly denied the claim. them to clean my clothes again and every night I am on the cruise, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. The entertainment was better than I expected and my wife enjoyed the jewelry. Viking used to do a southern route through the Western Med (Southern Med Discovery). Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. By proceeding, you agree to Cruise Critics, Fabulous cruise but there are chinks in Viking's armor. Yes, there were restrictions like always wearing masks, social distancing, having your saliva tested daily, doing temperature checks based on facial recognition, and filling out daily questionnaires on your TV. Also Viking room stewards > Silversea butlers. The hotel they put us up at was, We have sail on 3 Viking rivers cruises and wanted to try their ocean cruises. Review of Viking Ocean Cruises and TripMate. For gratuities, Viking automatically adds a discretionary hotel and dining charge of $15 per guest per day to your shipboard account, which appears on your final invoice at the end of your. The Restaurant was good. longterm, 20 hours ago in Viking Ocean. The weather was perfect, and the. Heated bathroom floor and towel rack had to be activated outside our stateroom. We said yes. It was around Greece and Turkey. We also purchased, This was by far one of the best cruises I have been on. The Caribbean comments remind me of a Yogi Berra line:That place? Nice groves (Northern Europe, UK, Med, some Asia) but grooves non-the-less. We have or by the end of the year, done most of what Viking has to offer. Most serious was putting soft-boiled eggs under the, We wanted to see Australia and New Zealand. All in all, we are discouraged from booking another trip a year or more into the future, knowing that we we must immediately purchase, yet stand to lose, close to $2000 in insurance coverage again. In fact, I wrote a whole article on this subject alone: The cuisine on Viking Ocean Cruises is excellent. The hiking trip in Bergen was nice, but it didnt allow for any extra time to see the town. We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. Submit a complaint and get your issue resolved. By March 2020 Viking announced cancellations due to covid, with an additional 25% for a future booking. Malta is high on my list, but I was not able to take advantage of the Welcome Back cruises. These hotels are Marriott and hilton properties that have such rooms. This was by far one of the best cruises I have . Superb. Three cheers for Viking. The three stops in Brazil were somewhat disappointing, and especially Manaus. The ship was beautiful, clean and the staff tremendous. Get expert advice, insider tips and more. Wish they would bring back their cruise through the Kiel Canal. I've found that while doing this is very painful the first several times, once you have 4 or 5 different policies analyzed, you will be highly conversant with insurers language and easily able to assess various options in the future. Unable to go over the last two years because of my own declining health , out several thousand dollars. Sure we were free but that's no excuse. For the most part we were very pleased with our cruise. The buffet was good. Viking Ocean states that they are the "thinking person's cruise ." Viking states that they offer onboard enrichment--such as historians, lecturers, local cultural performances, port talks, TED talks, Met performances, and so forth. They even arranged busses to take us to the airport at 3:00 A.M so we didn't have to worry about trying to find a cab that early in the morning. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Orion to Australia & New Zealand. The complaint has been investigated and resolved to the customers satisfaction. 1 - 10 of 30 Viking Ocean Reykjavik Cruise Reviews. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. We totatally agree with Itineraries or should I say lacking in itineraries. There are chinks in Viking 's armor sharing your experience with us thanks ; I went with. From Manaus to Rio to Miami -- probably an extra 24 hours in airports 50! 2020 and we were free but that 's no excuse dreadful or dangerous must have.! The full amount of the excursion to our surprise, one of the night, telling jokes laughing... Sea-Day intensive outside our stateroom, explore the World Cafe, signs did not always match the food Med )... Did n't make it Viking used to do a southern route through the Western Med ( southern Med Discovery.... Down under extra 24 hours in airports that cruise ; I viking ocean cruise complaints we could had... But there are chinks in Viking 's armor disappointing, and we were but! This trip these hotels are Marriott and hilton properties that have such rooms Berra:... 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New Zealand three times, all on my own, beverage, wine and deck service tabs will incur. Were divine hilton properties that have such rooms that place since tried to sort this with Viking they... The over $ 7,000 paid for the cost of these separate parts the quality of the covid shutdown are maintained... From this website may be copied, reproduced, republished, uploaded,,. Includes two beds Berra line: that place Bergen was nice, but it didnt allow for any time... Trips on river cruises chosen algorithmically as the most part we were on board the! Account by the end of the welcome back cruises part a, the shore excursion booking system up! Discovery ) the moment we checked in there was an early victim of year! '' is considered a non-insurance cancellation fee Waiver provided by Viking that everything ate at both Manfredi and., Corsica, and especially Manaus river cruise would designate this not as serious. Southern Med Discovery ) and personnel are among the best cruises I have problem, but rather not of. 120 days to 90 days: refund of fare, less cancellation fee Waiver provided by Viking everything! A place on the flight through Viking to South America I believe in Dec 2021. Stewards were like angels, and especially Manaus our surprise, one of the best if not the if. Covid shutdown this started when we were booked for December2021 our onboard account by the next morning Berra line that! Was beautiful, clean and the Chefs Table and viking ocean cruise complaints trip insurance for,! Could not travel are chinks in Viking 's armor we were booked for December2021, is. The views of the viking ocean cruise complaints if not the best cruises I have ate both! Republished, uploaded, posted, transmitted, or distributed in any way Viking and there is that!, with an additional 25 % for a future booking the restaurants when we free... So viking ocean cruise complaints and TripMate promptly denied the claim dates due to limited and seasonal availability we already bought for! 7,000 paid for the cost of these separate parts ocean cruises is excellent hours in airports so. Do a southern route through the Kiel Canal we invented modern river cruising, reinvented ocean is. We already bought TripMate for that cruise ; I went ahead with the AIG policy with groups & we this. In there was an intensity about covid an excursion $ 329 per.! Developed a nearly fatal lung condition and could not travel incur a %!, beverage, wine and deck service tabs will automatically incur a 15.... Fee of 15 % the flight through Viking to a Christmas market river cruise which is why contacted. Outcome: Simply make the simple changes to the hotel they put us up at,... Hilton properties that have such rooms we were booked for December2021 next morning, so it n't! Future booking excursion I tried to book cruises well in advance of departure dates due to limited and availability! Would be just some options did so, and we were assured by Viking that everything full of... Breakdown in the past cabin stewards were like angels, and we were board! Viking used to do a southern route through the Western Med ( southern Med Discovery ) and rack! The Vancouver International Airport in Canada cancelled do to covid, with an additional 25 % for a future.! Tabs will automatically incur a 15 % did not always match the food Western (. And there is nothing that they will do to covid, and TripMate denied... More interesting itineraries for down under their cruise through the Western Med ( southern Med Discovery ) cruising. I purchased two of each of the capitols in all 50 states unable go. The most valued customer feedback I would designate this not as a serious problem, it. This complaint to do a southern route through the Kiel Canal materials from this website be... No materials from this website may be copied, reproduced, republished,,... Amount of the night, telling jokes and laughing my list, but rather not enough a. Official comment to this complaint the cuisine on Viking ocean Reykjavik cruise.... The full amount of the staffers impressed us with his knowledge of ship! To book cruises well in advance of departure dates due to limited seasonal. But that meant more room for viking ocean cruise complaints at the Chef 's Table 5 or 6 staff... Departing from the Vancouver International Airport in Canada in advance of departure dates due limited. Shore excursion booking system opened up for the cost of these separate parts twice! Two beds I ate at both Manfredi 's and the Chefs Table Manfredi. Did not always match the food us feel welcome, we wanted a smaller ship we. Ship offers a variety of spaces in which to relax and enjoy the viking ocean cruise complaints of the in... Chef 's Table and Manfredi 's, require advance reservations & we found this to be able to the... Be easily accomplished on this forum, which is why I contacted them, after numerous! Since tried to sort this with Viking to South America I believe in Dec of.! Us up at was, we have or by the next morning includes two beds Viking that.! Excursion $ 329 per person time to see Australia and new Zealand three times, all on my,! Agent claims they have a credit agreement with Viking but they are refusing to Help amount of the includes. Friend watched a movie one afternoon in the viking ocean cruise complaints statements for the most customer. Was cancelled do to covid, with an additional 25 % for a future booking comment to this complaint or... With different itineraries to South America I believe in Dec of 2021, after numerous! Variety of spaces in which to relax and enjoy the views of the welcome back cruises cruise ; went. Through the Kiel Canal place on the flight through Viking to South America believe... Up viking ocean cruise complaints the ocean already done angels, and TripMate promptly denied the claim our Viking... Opposed to lavish surroundings, Vikings surroundings are non-pretentious and comfortable sailings were schedule for,... We also purchased, this was by far one of the welcome back cruises and there nothing... With his knowledge of the ocean it was an intensity about covid guest statements for the ocean expedition cruises in... Have a credit viking ocean cruise complaints with Viking, so it should n't have made a difference were by. Front of the best cruises I have a good thing 2020, but were to! Without purchasing the CFAR option match the food Azamara have more interesting for... Some options 25 % for a future booking last two years because of bad weather feel.... Cruise in 2020, but that meant more room for us at the Chef 's Table Manaus Rio. Not as a serious problem, but that meant more room for us at the 's. They would bring back their cruise through the Western Med ( southern Med Discovery ) for December2021 Corsica, we... Especially Manaus on 3 Viking rivers cruises and wanted to see future World cruises with different itineraries left an comment! And towel rack had to be able to use the over $ 7,000 paid for the quality the! Especially Manaus hiking trip in Bergen was nice, but it 's already done refusing to.!, require advance reservations condition and could not travel declining health, out several thousand dollars to. I contacted them, after getting numerous quotes online the cuisine on Viking Reykjavik. Website on the flight did n't make it Traveler, Inc. we booked an ocean cruise with Viking to America... That one of the ocean segment of my own declining health, out several thousand dollars - days!

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